Pivilion88 Privacy Policy – How We Protect Your Information

This Privacy Policy explains how pivilion88 ("we", "our platform") collects, uses, stores, and protects your personal information when you use our website and services at pivilion88.com.

We understand that privacy is a serious matter for users in Malaysia. Your trust is the foundation of our relationship, and we will not use the information you provide to us arbitrarily. This Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data management.

By using the pivilion88 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

Pivilion88 collects two main types of data: data you provide directly, and data collected automatically while you use the platform.

We do not collect sensitive information such as biometric data, medical records, or religious information unless required by law.

Every piece of data we collect has a specific and legitimate purpose. pivilion88 uses your data for the following purposes:

• Account Management: Create and maintain your account, verify your identity during login, and complete the KYC process.
• Transaction Processing: Process your deposits and withdrawals securely and accurately.
• Service Delivery: Allow you to access all games and features on the pivilion88 platform.
• Security and Fraud Prevention: Detect and prevent suspicious activity, money laundering, and platform abuse.
• Customer Support: Help you resolve issues and answer enquiries more efficiently.
• Legal Compliance: Meet our obligations under applicable Malaysia laws.
• Platform Improvement: Analyse usage patterns to improve the user experience (in aggregated, non-personally identifiable form).
• Communication: Send account information, security notifications, and relevant promotions (with your consent).

Pivilion88 does not sell or trade your personal data. However, under certain circumstances, we may share necessary data with the following parties:

• Payment Processors: Transaction information is shared with verified payment processors (such as FPX and e-wallet gateways) to enable deposits and withdrawals.
• Game Providers: Usernames and basic session information may be shared with licensed game providers to enable access to their games within our lobby.
• KYC Verification Services: Identification data is shared with KYC service providers for identity verification purposes.
• Legal Authorities: We will comply with any lawful request from law enforcement authorities accompanied by a valid court order.

All third-party service providers working with pivilion88 are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than those specified.

Protecting your data is a technical priority we take extremely seriously. The pivilion88 security infrastructure includes multiple layers of protection:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Data encryption at rest for all sensitive information stored in our databases.
• Two-Factor Authentication (2FA) available to all user accounts as an additional layer of security.
• 24/7 Security Monitoring by our cybersecurity team to detect any threats promptly.
• Penetration testing periodically by independent third parties to identify and address system vulnerabilities.
• Strict internal access controls — only authorised personnel may access user data, and every access is logged for audit review.

While we take all reasonable steps to protect your data, no system can guarantee 100% security. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials with anyone.

Pivilion88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous statistical data on how users interact with the platform to help us improve our services.
• Preference Cookies: Save your preferences such as language and display settings to enhance your experience.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some pivilion88 platform features.

Pivilion88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.

• Active Account Data: Retained for the duration of your active account and for a reasonable period after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• KYC Documents: Retained for the duration of the active account and 5 years after account closure.
• Security Activity Log: Retained for 2 years for security investigation purposes if required.
• Cookies: Duration varies by cookie type — from the current session up to a maximum of 12 months.

Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

As a pivilion88 platform user, you have the following rights regarding your personal data under Malaysia's PDPA:

The pivilion88 platform is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we determine that a child's data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account.

If you believe your child may have registered an account on pivilion88, please contact our support team immediately so that action can be taken without delay.

Pivilion88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or operational requirements. The latest update date is always displayed at the top of this document.

For material changes — that is, changes that significantly alter how we process your data — we will provide clear notice through:

• An in-platform notification the next time you log in.
• A notice displayed on the pivilion88 home page for a reasonable period.

Continued use of the pivilion88 platform after the effective date of any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or wish to exercise your privacy rights, the pivilion88 team is ready to assist through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get an immediate response.
• Support Email: [email protected] — for inquiries that require detailed written clarification.

We will endeavour to respond to all privacy-related enquiries within 3 business days. For formal data rights requests (such as access or deletion requests), the process may take up to 30 business days depending on the complexity of the request.